Unfortunately, once an order has been placed, we are unable to make any changes due to system and processing restrictions.

No, all orders must be placed through our website.

Please check all inbox folders, including your Junk or Spam folder. If you still cannot find your confirmation email, please contact our Customer Service team and we'll investigate further.

You will receive:

• An order confirmation email
• A dispatch email containing your tracking information
• Newsletters, only if you're subscribed.

In some cases, an item may become unavailable due to stock level discrepancies. If this happens, we will contact you to explain the reason for the refund.

Please contact our Customer Service team, who will advise on the Klarna returns process.

We accept all major payment methods, including:

• Visa
• Mastercard
• American Express
• PayPal
• Klarna

Yes, PayPal is accepted at checkout.

Standard delivery usually takes 2-3 working days.

Once your order has been dispatched, you'll receive an email containing your DPD tracking number. This can be used on the DPD website to track your parcel and receive delivery updates.

We only deliver to United Kingdom & Ireland at the moment. However, we are continously reviewing new shipping destinations in and outside Europe.

Unfortunately, billing addresses cannot be amended once an order has been placed.

Items must:

• Be returned within 30 days of purchase.
• Be in their original condition.
• Have all tags attached.
• Include original packaging.
• Show no signs of wear or use.

Returned items must meet our returns standards. Returns may be rejected if items are returned with:

• Hair or Pet hair present
• Stains, marks or dirt.
• Missing tags or packaging.
• Signs of wear or use.

If a return is rejected, the item will be sent back to you and you will receive tracking details by email.

We do not offer exchanges. If you require a different size or colour, please click here to return your item for a refund and place a new order.

Please contact us by email as soon as possible with details and photographs of the issue. We will advise you on the next steps.

Unfortunately, we cannot process a return without proof of purchase.

No. Returns for items purchased through third-party retailers or stockists must be arranged directly with the retailer where the item was purchased.

Returns outside of our 30-day returns period will only be accepted if the item has been reported as faulty. Returns for any other reason cannot be accepted after this period.

Yes. If your return is approved, the value paid using the gift voucher will be restored to the original gift voucher balance.

Gift vouchers are sent electronically to the email address provided at the time of purchase. Please check your Junk or Spam folders before contacting us.

Please visit our Royal Mail Returns Portal here: Ridgeline Returns

We recommend allowing up to 7 working days for:

• The return to be shipped.
• The item to arrive back with us.
• Processing and refund completion.

During peak trading periods, bank holidays, or seasonal sales, returns may take up to 14 days to be processed.

No problem. Our returns system provides a QR code via email, which can be scanned at your local Post Office to print your returns label.

We suggest you check the care label attached to the garment for this information.

We recommend using Garment Waterproofing Products to maintain waterproof performance and garment longevity. Reproofing 1-3 times per year is advised, depending on use.

The following are not generally considered faulty:

• Normal wear and tear
• Damage caused by misuse, accidents, or improper care.
• Snags, tears or abrasions caused during use.
• Natural fading from exposure to sunlight.
• Failure to follow garment care instructions.
• Loss of waterproof performance due to lack of reproofing or maintenance.

If you're unsure, please contact us and our team will be happy to asses your case.

We use DPD as our delivery partner.

At present, we only offer our standard delivery service, which typically delivers within 1-2 working days after dispatch.

Once dispatched, you will receive a DPD tracking number via email. You can use this on the DPD website to monitor your delivery progress.

If you experience any delivery issues, please contact us and we will investigate the matter with DPD on your behalf.

We can provide one replacement order per customer for confirmed delivery disputes. If further issues occur, we may instead offer a refund and ask you to place a new order.

Please refer to our Events & Shows page for the latest schedule of upcoming exhibitions and events.

To process a return, you must have proof of purchase. Please ensure you provide your email address at checkout to receive your receipt and Ridgeline order number.

If you purchased from a third-party exhibitor or retailer, you will need to contact them directly regarding returns, exchanges, or faulty items.