This company really cares about customers- my parcel was lost by the delivery company who incorrectly marked it as item delivered. I rang Ridgeline and they immediately sent a replacement in time for the birthday I purchased it for - before the courier investigation started. I can’t praise them highly enough. The courier eventually located the original parcel and, hopefully, returned it to the sender. (Awaiting confirmation). My nephew loved his gift. He’d wanted one for a while so thanks to their superior service he was very happy. The two staff members I spoke to, (Rachael and Chloe I believe) were so kind, polite and helpful. I probably should say more about the coat which was good quality and a nice fit. I wouldn’t hesitate to buy from here again.