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Frequently Asked Questions
Unfortunately, once an order has been placed we are unable to make changes to it. Our team processes orders quickly to ensure fast dispatch, which means we cannot amend items, quantities, delivery addresses, or shipping methods after checkout. Please double-check your order details before completing your purchase.
We do not offer exchanges. If you require a different size or colour, please click here to return your item for a refund and place a new order.
No. Returns for items purchased through third-party retailers or stockists must be arranged directly with the retailer where the item was purchased.
We recommend using Garment Waterproofing Products to maintain waterproof performance and garment longevity. Reproofing 1-3 times per year is advised, depending on use.
We use DPD as our delivery partner. We aim to have your order delivered within 1-2 working days after dispatch.